1. Click on the "Account" tab icon.
2. Locate and click on the "Plus" button.
3. Input your social network account details in the appropriate fields.
4. Once done, click on "Submit".
Congratulations, you have successfully added your account!
Open social network app click on user profile which is currently live, copy profile URL. A notification will popup with a message click on it and you will be taken to GREC app. Now you can start recording.
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The "Unlock History" feature allows you to access a selected account's past videos. The number of these videos is displayed under the account profile. All videos are delivered in the best quality available and are linked to your account, which uses up your storage space.
If the account isn't set to auto-record in your "Recording List," new videos won't be added automatically. In that case, you'd need to use the unlock feature each time a new video appears.
Please note that the "Unlock History" feature only unlocks videos that have been recorded up to that point and does not provide new live video updates. To receive live updates, you must ensure that the auto-record feature is enabled, you have the profile in your "Recording List," and there is sufficient storage space available on your account.
Remember, to download videos in HD, you need a premium plan.
Don't worry if your storage is full; you can still unlock as many videos as you want. However, the auto-record feature won't workâit needs free storage space.
To continue using the auto-record feature, you'll need to either free up some space or upgrade your storage.
To find your ID, click on the Settings icon (3 bars) and look at the bottom of the page where you'll find your version number and ID. Share your ID in our Telegram channel at https://t.me/igliverec to get support.
To troubleshoot why the auto recording isn't starting, we should check a few things:
1. User Added to Auto-Record List: Make sure the user you want to record is added to your auto-record list.
2. Notifications Enabled: Ensure that you have turned on notifications in the social network app.
3. Active Session: Confirm that you have an active session on your social network account.
4. Shadow Ban: Sometimes, a shadow ban can prevent auto recording. If you suspect this might be the case, you may need to wait until it's lifted.
Locating Downloaded Files on Android:
When the app downloads content, it saves them in a specific directory which might not be directly accessible from your standard file viewer or gallery app. However, you can easily find them by using your device's storage manager. Here's how:
Accessing Storage Manager:
Go to your device's Settings.
Navigate to Storage or Storage & USB or My Files (this might vary depending on your device and Android version).
Tap on Internal Storage or a similar option.
Finding the Folder:
Scroll through the list and look for a folder named Movies.
Inside the Movies folder, there should be a sub-folder named IGLiveRecord.
All the content downloaded by the app will be stored in this IGLiveRecord folder. You can access, view, or manage the files directly from there.
For IOS devices:
When you're looking to download videos on your iOS device, it's essential to be aware of how Apple handles video storage, especially if the video is of significant size. Here's what you need to know:
Storage Requirements:
Ensure you have at least triple the space of the video size you intend to download. For instance, if the video is 1GB, aim to have at least 3GB of free storage.
The reason for this is Apple's use of an internal compression system. When you download a video, iOS temporarily requires extra space to store the video and then decompress it.
Video Appearance in Gallery:
If your device runs out of space during the download or decompression process, the video might not show up in your Photos app (gallery).
After a successful download, especially for large videos, there might be a delay before the video appears in your gallery. This is because iOS is completing the decompression process.
Recommendation:
Before initiating a big video download, it's a good practice to check your available storage by going to Settings > General > [Device] Storage.
If you're near capacity, consider offloading some files or apps temporarily to make space.
It's always good to be proactive about storage, especially with large files. Regularly backing up your device and managing storage can help ensure smooth downloads and overall better performance.
Re-login may be required due to various reasons, but one of the common causes is "shadow ban". This occurs when you perform many actions on social network apps. However, this usually goes away on its own after a few hours to days, and your profile will return to normal. To avoid the shadow ban, it is recommended to minimize the number of profiles in your auto-recording list and to avoid accessing your social network profile for a period of time.
Swipe left on the video you want to delete.
Click on the "OK" button to confirm deletion.
If you want to delete all records from a selected profile:
Click on the three-dots icon in the top right corner.
Click on "Delete all videos".
Click on the "Delete" button.
Note: All recordings will be deleted and there will be no way to recover them.
Side note: By proceeding this way, recordings in the "Favorites List" will not be deleted.
Shadow ban is a term used to describe a temporary ban on an social network account that restricts certain actions such as following, searching, accessing profiles, viewing live videos, receiving notifications, etc. This ban is usually triggered by performing many actions on the platform, such as having a large number of profiles in your auto-recording list on the GREC app or attempting to add many profiles at once to the auto-rec list.
In Accounts tab to access actions buttons you need to swipe from right to left, from there you will see Re-login, Mute, Delete buttons.
Re-Login = You need to perform this action when your account session expired.
Disconnect = If you having issues with auto rec, or for some reasons you want to stop recording.
Mute = Will hide error bade; For example your account got locked and you will note the red bade on the bottom right side, so lets say this account had many record, and you don't want to delete it, so you just press mute button and the error bade goes away.
Delete = Will remove account from the list. ALERT! It will remove all records associated with this accounts too, so if you want to keep records, use Mute button instead.
The duration of a shadow ban can vary depending on the account and the specific scenario. However, shadow bans typically last for a few hours to a few days and eventually lift on their own.
Some RAW recordings may experience playback issues on native iOS players when downloaded, such as a frozen picture with only sound. To resolve this, the video must be re-encoded for compatibility with the iOS player or played using a third-party player like VLC.
To re-encode a video, press the "Re-encode this video" button. The process may take up to 12 hours. Once completed, the re-encoded video will appear under the name "RHD", indicating that it has been re-encoded and is available for download.
Note that this button is only available on iOS devices, as Android devices do not have the same playback issues with RAW videos.
RHD stands for "Re-Encoded HD" video, which is a version of the video that has a fixed frame rate to allow it to play on iOS devices when downloaded. However, it may have minimal quality loss. Android users can also access this version of the video when available.
Don't worry, the built-in app player plays only the RAW quality with HD selection, which is only available for Premium members.
Re-encoded videos do not take up any space in your cloud storage.
To avoid triggering spam filter, you need to build your auto-rec list slowly. If you add too many profiles at once, you will be sending too many commands, which could trigger the spam filter. Therefore, it is important to build your auto-rec list gradually, day by day, instead of all at once in a single session. This way, you can warm up your account and avoid triggering the spam filter.
If you're encountering a "network error, try again stream" message, it could be due to several reasons. It might be peak traffic hours causing server congestion, which typically resolves after a while, allowing downloads to proceed. Alternatively, the video might be corrupted, blocked, or no longer available for download. Using a VPN can sometimes help, as it may circumvent regional restrictions or network issues.
Cancel Subscription in Google Play Store (Android)
1. Open the Google Play Store app on your device.
2. Tap the Profile icon (usually located in the top right corner).
3. Select Payments & subscriptions.
4. Tap Subscriptions.
5. Choose the subscription you want to cancel.
6. Tap Cancel subscription.
7. Follow the on-screen instructions to confirm the cancellation.
You can still use the subscription until the end of the current billing period.
Cancel Subscription in Apple App Store (iOS)
1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top (Apple ID settings).
3. Tap Subscriptions.
4. Select the subscription you want to cancel.
5. Tap Cancel Subscription (or Cancel Free Trial if applicable).
6. Confirm the cancellation.
The subscription remains active until the end of the current billing cycle.
To block your profile from being recorded by the GREC: Recorder app, we have two easy options for you:
1. Online Form: You can also fill out the form at this link: https://get.igliverec.com/opt-out. Just make sure to include detailed reasons and contextual information, as requests that are too vague might be disregarded.